Frequently Asked Questions

Index

  1. Who would benefit the most from the Boomerang Calling Card?
  2. How can Boomerang help me if I'm going to be traveling a lot?
  3. How does billing work?
  4. I'd like to use the Boomerang Calling Card, but I don't have a credit card. What are my payment options?
  5. Are there any problems with line quality?
  6. How long does it take to set up the Boomerang Calling Card?
  7. Are there any monthly fees or other requirements?
  8. What about Customer Service?
  9. Where do I send my order?

Questions and Answers

Who would benefit the most from the Boomerang Calling Card?

The Boomerang Calling Card is versatile enough that anyone who makes international calls from inside the United States to anywhere in the world will benefit from it. Companies use the service to keep in contact with business partners all over the world. Employees call back to their offices when traveling, be it for work or for play. Families use it to keep in touch with loved ones. Individuals contact friends and family to tell them about their exciting experiences abroad. You can use it to communicate with whomever you choose, whenever you wish.

How can the Boomerang Calling Card help me if I'm going to be traveling a lot?

Boomerang Calling Card provides inexpensive and convenient use for those who travel.

The Boomerang Calling Card lets you make direct calls to anywhere in the world. Simply dial the 888 number from any touch-tone phone in the US, enter your 10-digit access number (which is assigned to you) and your four-digit PIN (which you choose) and dial the desired number.

How does billing work?

Billing is done in six second increments. That means that the cost is broken down into tenths, and you are billed one-tenth of the per minute rate every increment. Once your usage has reached US$250, your credit card will be charged for that amount. At the end of the month, whether you've reached US$250 or not, your credit card will be charged. (TravelTel calls are billed in one minute increments.)

I'd like to use the Boomerang Calling Card Calling Card, but I don't have a credit card. What are my payment options?

No problem. With a U.S. bank check or money order, cashier's check, or wireless transfer to AmeriCom's bank, you can set up a Debitalk account. Debitalk is our pre-paid calling card for customers who do not have a credit card, and will be available in October, 1999. If you run out of money, simply send in another payment. This way, you control your spending and your calls without worry.

Are there any problems with line quality?

AmeriCom's carriers consider both quality and cost when routing calls. If line noise or connection problems are experienced while customers access the service, the dynamic network can be rerouted to avoid future difficulties.

How long does it take to set up theBoomerang Calling Card?

The general turn-around is two to three days, if submitted online. Click here to submit your order through our Boomerang Calling Card automated order entry system.

Are there any monthly fees or other requirements?

There are no monthly fees or usage requirements to have the Boomerang Calling Card.
(NOTE: If you stop using your service for longer than 90 days, your access numbers will be recycled. That does not, however, terminate your account. You only have to notify Customer Support to have your numbers reassigned.)

What about Customer Service?

AmeriCom provides customer service during business hours and on the Internet. Click here for Customer Service information.

Where do I send my order?

When you sign up online, your order is automatically entered into AmeriCom's system. We require your signature on the order, however, so it is important that you print off a copy of the order confirmation screen and send it to us. You can fax it to us at +1-775-257-6643, or mail it to us at:
      AmeriCom Inc.
      P.O. Box 2146
      Sandy, UT  84091-2146
      USA
    
Your account information will be released to you via email once the order has been approved. Detailed instructions will also be sent to you.

Click here to set up your Boomerang Calling Card account!